AI agent automating aftersales and service bookings

Serve is an AI aftersales tool that scans your dealership systems, identifies customers due for service, and reaches out automatically with relevant information. It handles scheduling, communication, and follow-ups, keeping service lanes full and customers engaged.

Drive more revenue

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Customer Experience

Simplify ownership with timely and personalized reminders for service appointments.

Provide instant answers via Email, SMS, WhatsApp, and Chat.

Eliminate hold times with a 24/7 digital concierge.

An easy self-serve booking tool.

Revenue Generation

Boost aftersales appointments by up to 42%.

Capture up to 34% of lost service customers.

Optimize revenue through technicians, parts, and bay management.

Increase vehicle sales with higher retention, up to 25% more repurchases.

Protect long-term value while keeping service lanes full.

Operational Efficiency

Automate outreach and responses 24/7.

Focus teams on high-value, in-person experiences.

Integrate fully with DMS, pricing, and scheduling tools.

Maintain cleaner, more accurate customer data.

Operate within a single ecosystem alongside Connect and Reach.

Stop losing customers after the sale.

Serve brings them back with automated reminders and effortless booking across every channel.

Keep owners engaged

Unlock Aftersales Revenue

Automatically engage every customer at the right touchpoint, from first service to recalls, increasing bookings and retention.

Serve aftersales engagement engine running first service reminder, follow-up and recall alerts, lifting repeat bookings by 75%

Serve win-back engine showing 2,450 recovered customers, 12 active campaigns, an 85% average recovery rate and timing signals for warranty expiry, inactivity and abandoned carts

Recover Lost Customers

Win back disengaged customers with targeted, personalized campaigns at key moments like warranty expiration.

Provide Instant Information

Make dealership information, service processes, warranties, prices, and offers readily available to customers.

Serve instant dealership hub listing services and processes, three-year active warranty coverage, pricing and offers, and quick access to the maintenance guide, owner's manual and support chat

Serve omnichannel scheduling hub taking appointment requests from SMS, email and WhatsApp and syncing them to the DMS and team calendar

Reach Customers Where They Are

Customers schedule services via SMS, Email, or WhatsApp, with appointments synced to your DMS and calendar.

Boost Team Efficiency

Conversational AI handles routine follow-ups and customer questions, letting staff focus on delivering in-store experiences.

Serve efficiency balance showing 85% of routine follow-ups handled automatically, staff freed for high-value work and operational load down 60%

Serve unified campaign dashboard with 5 active campaigns, 12 upcoming services in the scheduler, 3 live chats and real-time data sync

Manage Campaigns in One Place

Integrates with service schedulers and Connect web chat, letting you run all communications from a single dashboard.

Turn Data into Action

Dynamic customer profiles and analytics improve engagement, CSI, OEM compliance, and overall aftersales performance.

Integrations

CRM – Fully embedded in your CRM and sales workflows. Reach automatically schedules appointments, sends reminders, tracks follow-ups, and hands off leads to the right salesperson, ensuring alignment across your team.

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Speak with our AI team today

See what we can do for your business.

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