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AI agents accelerating workflows & team efficiency

Assist is an internal-facing set of AI agents for dealers and OEMs. It boosts business efficiency, empowers team members to be more productive and reduces the time needed to execute business procedures across all departments.
Level-up your team
Two colleagues in glasses talking against a warm tan background

More efficiency.
Less guesswork. Same team.

AI that gives your team the right answers, instantly.

Customer Experience

Remove friction by enabling staff to respond faster to customer queries.
Cut hold times and maximize dealership productivity at every touchpoint.
Respond 56% faster to customer questions.
Resolve 87% of queries on the first call.

Revenue Generation

Surface insights that drive smarter business decisions.
Accelerate sales with embedded DMS agents for higher deal throughput.
Cut selling, general, and administrative (SG&A) costs significantly across the business.

Operational Efficiency

Provide consistent, up-to-date answers to customer queries.
Onboard new hires 51% faster using your business co-pilot.
Handle 3x more calls without adding extra resources.

Internal tasks taking too long? Assist fixes that.

AI that automates processes, surfaces insights, and makes operations move at customer speed.
For the PINEWOOD PLATFORM

Assist can be used to

Operate as an embedded co-pilot in the DMS, guiding staff on which functions to execute and how

Find Information Instantly

Assist organizes all business data in one place and provides an internal chat interface so staff can quickly access inventory, vehicle details, campaigns, customer info, and team directories.
Assist internal knowledge assistant answering a query on active campaigns and inventory, showing 85% stock and connected data sources
Assist internal support hub showing a ticket queue, workflow status from received to resolved, 75% resolved this week and a 4h 30m average resolution time

Simplify Internal Support

Integrated tools like Zendesk simplify ticket management and internal workflows, keeping staff productive and organized.

Get More from Your DMS

Embedded step-by-step guidance reduces errors, speeds workflows, and ensures consistent execution across all dealership systems.
Assist guided DMS workflow stepping through data validation, process alignment and error check to consistent execution
For the CALL CENTER

Assist can be used to

Provide internal sales teams and BDCs with their own AI agent that answers questions on inventory, finance, warranty options, and more, reducing response times and helping new hires get up to speed quickly
Assist new hire guidance flow from welcome and setup through training to productive, with two weeks left to productivity

Onboard New Hires Faster

Assist accelerates training with live guidance and step-by-step support, helping new employees reach full productivity up to 51% faster.

Keep Campaigns and Offers Current

Your team always has the latest promotions, campaigns, and updates at their fingertips, ensuring customers receive accurate information.
Assist campaign dashboard showing live campaigns, active promotions, team access and brand consistency, with all systems synced
Assist instant answer flow: an AI response at 98% confidence, 15-second average response time and 92% first-call resolution

Answer Customers Faster

Your team gets immediate answers to customer questions, improving response times, confidence, and first-call resolution.

Integrations

CRM – Fully embedded in your CRM and sales workflows. Reach automatically schedules appointments, sends reminders, tracks follow-ups, and hands off leads to the right salesperson, ensuring alignment across your team.
Two colleagues in glasses talking over a laptop against a warm tan background
Contact us

Speak with our AI team today

See what we can do for your business.
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